NH Collection Heidelberg

Nice, clean, quiet and comfortable room, super friendly and attentive service, great location in the heart of town, with walking distance to the scenic and touristy parts of Heidelberg. This hotel has a modest front, but spacious interior. I was put in the "historical wing" of the hotel, with limited access by lift, but no worry, there are young staff with strong arms to help me with my suitcase :-). Soon after checking in, I received a visit from their guest relations manager, who brought a large bottle of mineral water, a small box of chocolates and a coupon for drinks at their bar. She also booked the airport shuttle for me - well, basically one can trouble her for any needs. The room itself, I believe, is newly renovated, with crispy clean bedding, soft, fluffy and shining white towels (very important for yours truly). If you don't mind walking, exit the hotel, turn right, and one can easily walk to the old town, to either climb up to the castle (by cable car) or wander across the old bridge to tread the "Philosopher's Walk", or both. And you'd walk past dozens of restaurants, cafes, bakeries, creameries ... one won't ever go hungry! I booked my room with breakfast. It's a decent-sized buffet, with every possible option for a Western breakfast - cold cuts, hot dishes, soft boiled eggs (one should eat it out of the cute egg cup provided nearby), salads, muesli, fruits, desserts, and lots and lots of breads, with packets of butter and individually jarred condiments (peanut butter, jam, honey, etc). There is a wide range of leafy tea selection, as well as coffee, juices and other drinks. One can also order a-la-carte omelets, eggs Benedict, French toast and Shakshouka etc., at no extra charge. I've been to many 5-star hotels, and this one truly deserves its star rating!

There was a wide variety of teas to choose from at breakfast, and the roasted vegetables were delicious. The hotel staff were all very friendly. The air conditioning in the room worked very well during the summer. The hotel lobby offered special lemon and mint water, which was a very thoughtful touch on hot summer days.

Staff were extremely helpful and kind from reception to the lovely concierge, (sadly, I don't recall her name) who assisted me with transportation before my departure. The rooms were very clean and spacious.

We were travelling with our large dog Percy and the hotel staff were lovely and accommodating. The reception staff were particularly great and this made our stay relaxing and enjoyable, as did the lovely lady concierge. Breakfast was excellent and varied and we appreciated a table being made available where we could have Percy with us. We loved all the little extras like the water and sweets at the entrance, the complementary drinks in place of room service, the take away cups for coffee after breakfast, the terrace from our room and the general spaciousness of the public areas. We would definitely return again and wish to thank all the staff - they are a great team.

The room that we booked was spacious. The hotel staff at the front desk was very helpful to arrange to make the sofa bed when he spotted we are a family of 4. Very comfortable bed, loved it! Location is about 15-20 minutes walk to Heidelberg center. I would stay again if I come back to Heidelberg.